Thursday, January 06, 2005

Hotwire Apologizes

Response in less than a week. Nice. I wonder how much input they got on the motel.

Thank you for your feedback about your recent stay at the Golden Bear Inn in Berkeley. We sincerely apologize that the hotel did not meet your expectations. Customer feedback helps us ensure that our properties continue to meet the high quality expectations we expect from all of our partners. After receiving feedback from you and other guests, we re-evaluated the hotel and have adjusted the star rating to 1-star.

Please accept our apologies along with 50 HotDollars, which we have added to your Hotwire account under @ . One HotDollar is equivalent to one U.S. dollar in value when used for any future purchase on the Hotwire Web site. Our customers are important to us, and we hope to have a chance to better serve your needs in the near future.

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