Screwed by Hotwire.com
I've been a big fan of Hotwire, until they screwed us with this reservation for an out-of-town visitor last week:
Whoa. What the...
1) This place is not a hotel.
2) It's not a two-star establishment.
3) It's not a "name-brand lodging" as promised on the site, and booked in the past.
See for yourself.
(Other happy traveler comments here.)
So I called to complain about a local motel being in their inventory, and the operator had the wits to ask "So, what exactly would you define as a motel?" -- Like, um, you park in front of the room and get to open the street-level window to San Pablo Avenue?